Patient Education Manager (PEM) - Neurology - Mid West - ND, SD, NE, IA, MN, WI

Job Title: Patient Education Manager (PEM) - Neurology - Mid West - ND, SD, NE, IA, MN, WI

Location: Remote USA, Mid West - ND, SD, NE, IA, MN, WI

About the Job

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development, ensuring that patients can access and afford our therapies. 

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers. 

This position will focus on patient and HCP education, ensuring that all stakeholders understand disease awareness, REMS requirements, and lab monitoring expectations. They will provide critical pre-Rx and onboarding and adherence education, helping patients and caregivers feel confident throughout their treatment journey and support SAMs (Strategic Account Managers) in additional HCP education when needed.  The overall objective of this Team is to be the subject matter expert on the REMs, patient enrolment, and lab process for patients and HCPs both pre and postscript.  They will be accountable to support healthcare providers and staff throughout the patient onboarding process.  Doing so will support compliance with the Neurology REMS Program, including REMS Deviation Management, to assist in identifying Central Lab Program issues.  This role will also be responsible for providing patient and care partner education programs with on label product education and education on lab monitoring process and conduct ongoing adherence education programs.

The overall objective of this Team is to be the subject matter experts on the on the REMs, patient enrolment, and lab process, support compliance with the REMS Program, educate HCPs, patients and care partners with on label patient education.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Deliver pre-prescription (pre-Rx) patient awareness and brand. Education to office staff on REMs enrolment for HCP and Patients

• Educate patients and care partners on REMS enrolment, patient onboarding, Sanofi Support Services, and lab monitoring requirements.

• Partner with SAM (Strategic Account Manager) in account planning and education of HCPs and office staff on product education, patient onboarding, Sanofi Support Service, and lab monitoring

• Act as an escalation point for Case Managers, providing additional education and support for patients.

• Work collaboratively cross-functionally to ensure alignment with field, hub, and patient access & reimbursement teams (FRMs)

• Conducting adherence programs via on-demand / requested or a standard cadence.

• Educating healthcare providers and staff on the clinical and logistical aspects of onboarding a new patient, in accordance with product label utilizing Sanofi approved resources.  

• Ensure office are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.

• Educating patients and their care partners on safety and what to expect on product.

• Responsible for identifying, escalating and assisting in the resolution of REMS deviations at the HCP level.

• Provide education to patients and care partners on label on product and lab process.

• Adhere to all compliance policies

• Meet documented KPIs and report progress through the year

• Attending and presenting at cross-functional team meetings/calls, Zone, National POAs/Meetings and Conferences

• Supporting the business with other activities and special projects, as needed.

About You