Customer Service Rep

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

 

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

 

Engineered Controls International (RegO Products) is the premier manufacturer of gas control products to the propane, industrial gas and cryogenic liquids industry worldwide. ECI manufactures an extensive variety of gas and liquid pressure controls, pressure regulating products, pressure relief devices, and a broad range of ancillary equipment.  Our products are found in a wide spectrum of industries including: health care, aerospace, electronics, chemicals, energy, food and beverage, industrial gas and liquids, and alternative fuels such as LNG. ECI is recognized as a world leader in product quality and innovation with unsurpassed product design and manufacturing capabilities with facilities located in North Carolina, Ohio, Mexico, Germany, and China. ECI is strategically located in four countries and positioned to support our products through a network of authorized distributors and strategic alliances with OEM vessel and system manufacturers throughout the world. To learn more about ECI, please visit our website at: RegO Products  

 

Scope: 

The Customer Service Representative is responsible for processing orders, providing pricing and delivery, answering phones, and responding promptly to customer inquiries and complaints. This position works closely with the production teams to meet the industry’s needs through RegO’s network of OEM’s, Distributors, Flow Control and Intercompany customers. Assist customers with certain levels of technical questions. The Customer Service Representative is expected to be a customer advocate and represent RegO to our customers.  

 

This role will go through comprehensive training on the products that RegO sells and the markets it serves to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties. 

 

What You'll Do: 

• Process customer’s Purchase Orders in a timely and accurate manner.  

• Respond to customer inquiries via email and phone in a timely, accurate, and professional manner.  Maintain and display a helpful and positive attitude towards new and existing customers and help promote the company. 

• Support the sales team to ensure customer quotes and orders are accurate and complete notifying the proper sales manager when discrepancies are seen during order entry. 

• Work closely with Shipping to coordinate proper shipping methods and required documents. 

• Responsible for issuing customer Return Authorizations (RGA’s) whenever necessary. 

• Responsible for capturing quality issue details: 

• Document in the RGA issues. 

• Respond to customer with the corrective action when required. 

• Maintain customer goodwill by responding quickly and effectively to customer inquiries, issues, and complaints.  

• Attend regular customer service departmental meetings.  Gather information about customer orders to