Field Ops Technology Lead

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Team Lead, Field Operations Technology Support

 

Job Description:
The Field Operations Technology Team builds and supports tools that empower our Smart Home Pros to deliver exceptional customer experiences. We're looking for a Team Lead to help troubleshoot technical issues, track and document bugs, and drive improvements based on field feedback. This role blends technical problem-solving, user support, and cross-functional collaboration. The ideal candidate is proactive, tech-savvy, and comfortable navigating Vivint’s systems and policies. They’ll take ownership of tasks, ask the right questions, and help push our tools and processes forward.

 

 

Skills and Qualifications we are looking for:

Required

• Proactive and Solutions-Oriented Mindset – Actively identifies gaps, asks questions, and takes initiative to solve problems—even beyond one's immediate area of expertise.
• Adaptability and Fast Learning – Quick to learn new concepts, tools, and systems; thrives in dynamic environments.
• Technical Aptitude – Comfortable navigating computer systems and digital tools.
• Troubleshooting and Root Cause Analysis – Skilled at identifying technical issues and following through with problem-solving and resolution.
• Self-Reliance and Independent Working – Demonstrates ownership of tasks and independently seeks out information and resources to drive work forward.
• Accountability – Owns outcomes and follows through on commitments; takes the time to deeply understand tasks and context.
• Effective Communication – Clearly and confidently communicates ideas, questions, and feedback—both written and verbal; not afraid to challenge assumptions or ask clarifying questions; comfortable presenting to larger audiences.
• Team Collaboration – Works well with others, builds strong working relationships, and supports shared team goals.
• Resilience Under Pressure – Maintains performance and clarity when working under time constraints or high-stakes situations.
• Customer-Centric Thinking – Demonstrates empathy for users and consumers; committed to creating quality experiences.
• Location Requirement – Must be local and willing to work in-office on Monday, Tuesday, Thursdays.

Preferred

• Vivint Systems Knowledge – Familiarity with platforms such as TechGenie, Salesforce, PSO, Platinum, or CMS.
• Coding Familiarity – Familiarity with HTML, CSS, JavaScript, or similar technologies.
• Data and Analytics Proficiency – Working knowledge of tools like Excel, SQL, and Tableau is a plus.