Sr Product Manager (Generative AI)

ADP is hiring a Senior Lead Product Manager for ADP’s Service Technology Product Team in either our Roseland, NJ or Alpharetta, GA office. This is a hybrid role. (3 days in office and 2 days remote)

Our next Sr. Lead Product Manager will be an expert in delivering AI powered assistance in a large-scale enterprise environment with the goal of supporting ADP clients and ADP employees alike. The right individual will influence strategy to address internal and external business changes, market challenges and/or regulatory issues, as well as recommend process changes, product or service improvements and/or cultural shifts. They will contribute to the development of the functional product strategy within the service technology domain, partnering with business leaders, product leaders, corporate strategy, and development leaders across all business units at ADP. 

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with business partners, or ADP support representatives, developers, or designers, you'll be the guiding voice that helps us clarify ideas so we can create a product roadmap. You stay close to market trends, anticipate our customers' next questions, and bring new ideas into the mix. You love evangelizing your product and communicate with confidence.

To thrive in this role, you must take command of your product, lead multiple team efforts, and be a deep listener who can ask the right clarifying questions to help understand the problem your stakeholders are trying to solve. You've worked with Agile teams and understand product delivery cycles. You have experience explaining the prioritization of a product roadmap, creating that roadmap, and documenting in a way that both external and internal teams will understand. You have held roles where you regularly communicate and defend ideas to a broad audience of stakeholders. You have experience working with external vendors and adapting your product roadmap around their new releases. Our best product managers are domain experts and enthusiastic creators who stay current on the latest trends. As part of our team, your voice will influence product success and help shape our industry.

REQUIRED QUALIFICATIONS: (MUST HAVE or will not be considered) 

• Experience in delivering 5+ years' experience in product management and 2+ years’ experience in Generative AI products in large-scale enterprise environments.
• Experience delivering successful digital transformation in large organizations.
• Experience with contact center solutions (e.g., Salesforce, Genesys, Avaya, Cisco, Five9)
• Worked in Agile development environment and understands the development concepts.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Has market awareness of other vendors, technologies, user behaviors and able to gather the relevant information to help make product roadmap decisions.
• Experience with AI/NLP technologies like Chatbots, Co-Pilots, Traditional Machine Learning, Generative AI, Methods for evaluating NLP based products.
• Thought leader. Experience and confidence speaking and sharing in group settings to educate, persuade, and inform.
• Proven ability to partner effectively across functions, has been exposed to complex organizations and developed the ability to gain shared vision on product decisions and priority trade-offs.
• Strong communication and presentation skills, including the ability to communicate technical issues simply and convincingly to help drive fast decisions.
• Familiar with leading development teams in design. Delivering great outcomes and customer experience; utilizing expert product knowledge and influential leadership style.
• Expert experience researching industry trends, usage analytics, competitive pressures and proven experience applying product strategy & roadmap.

Like what you see? Apply now!

Learn more about ADP at tech.adp.com/careers

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

Coordinate.  You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You'll continue to have meetings throughout the day as you create and organize your roadmap.

Research. You'll help to create the product roadmap and prioritize product features. You're always learning and researching new industry t