Bilingual Case Aide (ORR) -Overnight/Weekends

HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program is dedicated to providing 38 unaccompanied minors, ages 5-17, with a supportive, nurturing environment through transitional foster homes, daily education Monday - Friday, and supportive wrap-around services in the Sunset Park section of New York City. Our program is rooted in ensuring that service delivery is trauma informed, culturally appropriate, and tailored to the needs of each child while maintaining all program requirements of ORR.

A Case Aide supports Caseworkers by assisting with documentation, scheduling, client transportation, and communication. They help ensure child safety, facilitate family reunification, and maintain accurate service records.

Primary Responsibilities and Essential Functions of Position: 

• Provide case management support and coordinate community referrals. 

• Assist Caseworker with essential paperwork and documentation. 

• Schedule and prioritize work duties in partnership with the supervisor and other team members and in adherence to ORR, state licensing, and internal deadlines. 

• Administer case notes and documentation on time based on guidelines and procedures set forth.  

• Assist Case Managers with providing ongoing education and support services to foster parents. 

• Maintain contact with clients and foster families during a Caseworker’s absence to ensure coverage of all program cases. 

• Attend and actively participate in meetings with supervisor and/or team to consult on cases, review case plans and direction, and evaluate client participation and progress. 

• Coordinate office, in-home, and/or offsite meetings with foster parents and unaccompanied children on a regular basis according to ORR and state licensing requirements. 

• Maintain accurate and up-to-date information on children in care in accordance with ORR and internal documentation standards and reporting requirements. 

• Assist Case Managers in maintaining client contact for case follow-up or intervention, as requested. 

• Translate both written and verbal communication for program clientele and staff. 

• Maintain effective communication with community agencies or individuals involved in service provision.  

• Attend internal and external training and apply newly gained knowledge in providing services.  

• Accompany youth to immigration hearings or procedures, as requested. 

• Transport youth to appointments and unifications as needed.  

• Be engaged in supporting the team and provide suggestions that will strengthen the program.  

• Provide timely, professional, and responsive communication with the team and other stakeholders. 

• Attend home visits with the case manager as needed. 

Nuevo Camino is looking to hire staff to fill the following:

Shift 3 (Overnight Shift: 11:00 PM - 7:00 AM) 

• Schedule B: Tuesday - Saturday 

• Schedule C: Sunday - Thursday 

• Bilingual in Spanish, with the ability to read, write, and speak proficiently. Required
• Associate’s degree in the behavioral sciences, human services or social services fields, or equivalent combination of education and experience. Associates degree in Psychology, Human Services or other related field. required; Bachelor's Degree or bachelor’s in social work preferred.
• Valid Driver's License, required
• 1 year of experience
• Must have an ability to provide excellent and compassionate customer service.
• Must be reliable with time sensitive deadlines and tasks.
• Exercise a high level of confidentiality. Work well under pressure and adaptable to change.
• Child welfare and/or case management experience is strongly enco