Assistant II - Culinary Arts Front Desk (Hourly)

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant II - Culinary Arts Front Desk (Hourly)

Job Description Summary:

Provides complex clerical and administrative support to a departmental office or program.

Job Description:

Description of Duties and Tasks

• Answer and manage incoming phone calls, respond to voicemails promptly.
• Serve as the first point of contact, welcoming and assisting walk-in visitors.
• Monitor and manage the culinary program's email inbox.
• Provide information and respond to general inquiries about the program.
• Guide prospective students through the initial enrollment process.
• Disseminate job opportunities and related emails to students.
• Compose and send mass communications to students.
• Maintain and update bulletin boards with relevant content.
• Organize and file incoming student paperwork.
• Update and maintain the student database with accurate information.
• Manage and update the department's website content.
• Assist with clerical tasks related to course scheduling and notes.
• Record and transcribe minutes for faculty and advisory board meetings.
• Coordinate clerical tasks, such as setting up calendar invitations for group functions.
• Monitor and manage general office needs, including supplies and marketing materials.
• Assemble and distribute promotional swag packages for group tours.
• Host and conduct tours for prospective students and other visitors.
• Coordinate advising calendars and support scheduling efforts.
• Perform word processing, data entry, and other administrative tasks as needed.
• Support the coordination and planning of small events, meetings, and functions.

Knowledge

• Office procedures and practices.
• Customer service techniques.
• Basic bookkeeping procedures.

Skills

• Maintaining an established work schedule.
• Establishing and maintaining effective internal and external relationships.
• Maintaining confidentiality of work-related information and materials.
• Effectively using interpersonal and communication skills.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Entering data, maintaining files, and performing other clerical duties.
• Effective customer-orientation when working with a diverse population.

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.
• May also use social media, work with desktop publishing, and update webpages.

Required Work Experience
As required.

Required Education
As required.

Special Requirements

None

Physical Requirements

• Work is routinely performed in a standard office or similar environment.
• Subject to standing, walking, sitting, bending, reachi