Manager Operational Staffing

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

We are seeking an innovative, experienced and results-driven Manager to develop, execute and implement effective Operational Staffing strategies and plans in support of Universal Studios Hollywood’s Operational Staffing needs and projected growth.

This position is responsible for developing and leading entry-level, skilled Recruiters to ensure an effective and timely recruitment process for all entry-level park positions and City Walk operations.

Responsibilities:

• Supervise a team of entry-level and skilled recruiters and onboarding support team to deliver entry-level recruitment for both USH Parks and owned City Walk operations.
• Provide strategic leadership to the Operational Staffing team to develop and implement full cycle recruitment.
• Oversee hiring events as well as other campus/community/diversity outreach programs to promote USH employment profile in efforts to attract a diverse workforce.
• Guide the Operational Staffing teams and internal partners through problem definition, issue identification, streamlining and work plan development with all facets of recruitment including pipelining, sourcing, hiring, and onboarding.
• Develop and maintain Employer Brand identity and strategy to work across multiple platforms including the USH career site, hiring and campus and community events, Team Member Referral program and new hire Portal.
• Serve as an advisor to Hiring Managers and HR, providing guidance and direction related to Operational Staffing programs in support of business needs
• Collaborate with key stakeholders, providing partnership to share best practices and understand longterm hiring needs.
• Partner with Learning & Organizational Development to ensure a positive onboarding experience for new hires.
• Determine and/or clarify recruitment standards and compliance for the team. Ensure appropriate training on recruitment practices and policies and quality control.
• Support change management efforts through impact analysis, key stakeholder identification, communications planning, leadership coaching and thought partnership.
• Monitor operational effectiveness and develop strategies for adjusted courses of action.
• Other duties as assigned

Qualifications

Qualifications/Requirements:

• Bachelor's degree or equivalent work experience required.
• 5+ years of recruitment and staff management.  Knowledge of high volume recruiting, interviewing and selection processes required.
• Proven experience managing a team and developing others. 
• Demonstrated experience in developing and implementing recruitment strategies, marketing plans and programs.
• Display knowledge of principles and procedures for recruitment, selection, training, compensation and benefits, labor relations and negotiation, and HRIS systems.
• Familiarity with specialized sourcing strategies E.g. online social networking, to proactively build candidate pipelines to meet business needs.

Desired Characteristics:

• Experience in theme park, hospitality or retail industry is highly preferred.
• Excellent leadership/interpersonal skills to establish and maintain effective relationships at all levels of the organization.
• Demonstrated knowledge of workforce planning and partnering with business leaders.
• Hands-on, self-starter with manager