Program Manager, Procurement Services, SSD OI

The SPEED (Services, Packaging, Engineering, Execution, Delivery) team is looking for Services Procurement Program Manager with proven procurement and project management experience. The Services Procurement team supports building services from third party vendors across the North American Same Day and Rural Super Rural operations. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential.. This role requires the management of new and existing procurement programs, forecasting and spend control, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential.


Key job responsibilities
The primary responsibilities of the successful candidate include, but are not limited to, the following:
- Manage new and existing procurement programs, delivering desired results across multiple Amazon organizations. Example of nationwide procurement programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies services, as well as many other services categories.
- Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity
- Influence design and development of strategic procurement programs.
- Create and manage program communication, accelerating progress by driving clear and timely decisions, removing obstacles and escalating as appropriate.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
- Work directly with external providers, customers, and partner teams to create and deliver scalable solutions.
- Execute and own large-scale process improvement opportunities within new business launches existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.
- Utilize numerous standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives.
- Ensure service levels across multiple vendors/providers ensuring quality services. This includes management of day to day program escalations such as vendor concerns, vendor performance support, scoping changes, and many other day to day field team needs across the services portfolios.
- Develop and manage tactical procurement services and daily operations including Purchase Orders and Invoice management.
- Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.


A day in the life

We are open to hiring candidates to work out of one of the following locations:

Nashville, TN, USA

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Excellent oral and written communication skills, including the ability to propose complex solutions and explanations in writing.

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Project/Program management certification (PMP, CAPM, CSM, etc).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.