Senior Technical Writer

Job Description

Note: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 2-3 per week averaging 10-12 days per month in our St Petersburg, FL Corporate Office. 

Job Summary: 

The Raymond James Technology organization is seeking an experienced Senior Technical Writer to join our dynamic team of writers. In this full-time role, you will be responsible for creating clear, comprehensive and user-friendly documentation for our internally developed applications. You will collaborate closely with cross-functional teams to ensure the accuracy and effectiveness of all documentation. 

Responsibilities: 

• Learn software products to write clear, concise and accurate end-user documentation. 

• Collaborate with subject matter experts, product managers and other stakeholders to gather and validate technical information. 

• Review and edit content created by other team members to ensure high-quality documentation. 

• Implement and improve documentation processes and standards. 

• Understand the branch audience to improve documentation usability and effectiveness. 

• Make independent and timely decisions regarding documentation and project tasks. 

• Participate in product development and internal meetings to ensure timely documentation updates. 

Skills/Experience:

• Minimum of three (3) years of relevant experience as a technical writer or a combination of education, training and experience. 

• Ability to learn software products and take complex, technical material and discern information relevant to end users. 

• Skilled in organizing, managing and tracking multiple tasks and assignments with frequently changing priorities in a fast-paced environment. 

• Strong decision-making and problem-solving abilities. 

• Excellent interpersonal and communication skills, both written and verbal. 

• Ability to work independently as well as collaboratively in a team environment. 

• Proficiency in content management tools and technical writing best practices. 

• Ability to build and maintain strong relationships with internal and external stakeholders. 

• Capable of resolving complex challenges and working on high-impact projects. 

• Strong editing skills, with attention to detail while maintaining a big-picture perspective. 

• Experience in engaging with various stakeholders to gather requirements and provide updates on project progress. 

• Experience in providing peer guidance on documentation best practices. 

• Ability to adapt to new tools, technologies, and methodologies to enhance communication effectiveness. 

Licenses/Certifications:

• None required

Education

Bachelor’s: Business Administration, Bachelor’s: English, Bachelor’s: Technical Writing, High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 

We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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