Business Development Manager (Sr. Manager Provider, Engagement & Outreach) - Mount Sinai Health Partners

Mount Sinai is one of the largest U.S. health systems with a strong reputation for quality of care (18th ranked hospital in the U.S.) and research/education (18th ranked medical school in the U.S.).  We have ~40,000 employees working together to provide billions of dollars in high-quality care each year for millions of patients.

We are accelerating a transition to a business model focused on population health management – our goal is to keep entire communities healthy and out of the hospital.  Mount Sinai Health Partners (MSHP) is the team driving this transformation within Mount Sinai.  The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. 

MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:

Are comfortable “playing up” and “playing down” as needed to accomplish business objectives

•    Work productively amidst ambiguity
•    Thrive in fast-paced  work environments
•    Seek to improve the status quo

Within MSHP, the Physician Engagement and Clinical Operations Team are the eyes and the ears of the organization with regards to the implementation all strategic initiatives to the provider network of over 3600+ physicians
 

The Provider Engagement Team seeks a (Senior) Manager, Provider Engagement and Outreach to ensure optimal results in recruitment, clinical operations, education, servicing and ongoing relationship management with MSHP physicians and practices to meet key population health goals.

This position is responsible for engaging with MSHP employed and voluntary CIN practices and act as the subject matter expert on population health operations, provide consultation and education to MSHP physician members, establish and maintain a strong relationship with the physician and their practice staff and supporting change management.

This role will report to the Senior Director, Clinical Integration and Care Standardization. 
 

•    Responsibilities Include: developing a comprehensive knowledge of MSHP hospital and physician practices to build and manage a physician engagement and partnership strategy focused on creating a sense of community and improving MSHP’s market share
•    Develops and directs implementation of adequate provider education/training activities for participating providers to assure provider satisfaction and issue resolution.
•    Responsible for in-person, scheduled visits to physician offices to engage and communicate with providers in the CIN regarding participation requirements, clinical performance targets, quality improvement operations, care gaps and patient engagement opportunities, MSHP clinical programs/resources, population health strategies, clinical integration, incentive programs and other topics.
•    Implements PDSA cycle for improving practice operations with the goals of increasing efficiency and population health outcomes 
•    Recruits providers for Clinical Integration Network (CIN) participation consistent with MSHP network development strategies and participation standards.
•    Develops strategic action plans and corresponding quality improvement projects to help physicians and practices meet key population health goals around quality, efficiency, and other domains
•    Ensures operations run according to institutional and departmental policies and in accordance with any government or regulatory requirements as applicable. 
•    Communicates to CIN providers on issues related to payer contracts, payer policies and procedures. 
•    Builds a familiarity with different Electronic Medical Record (EMR) systems to help guide practices in workflows, documentation, and reporting for population health management 
•    Assists in the development of presentations to communicate the CIN goals and progress of various initiatives to department leaders and with key external stakeholder groups. Delivers presentations to internal and external stakeholders as required.
•    Establishes and maintains collaborative relationships within and outside of the Health System in order to support CIN initiatives. 
•    Assists Senior Director to build initiatives that aim to maintain consistent, strategic approaches to provider engagement across the network 
•    Shares appropriate data with CIN providers to demonstrate how MSHP methodology has driven improvements in performance and improved finances, to engage provider support.
•    Engages providers in the CIN regarding value-based contract participation and contract details as directed.
•    Drives the implementation and ongoing process of provider education and training.  
•    Simplifies the physicians’ relationship with MSHP while working to identify and address improvement opportunities, executing plans and delivering key messages to physicians and office staff.
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