NextGen Lead Change Management Analyst

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

The Federal Reserve Bank of San Francisco is seeking a Lead Change Management Analyst in District Cash Services - District Cash Support. As the Lead Change Management Analyst, you will be responsible for leading a District-wide organizational change initiative from end-to-end for the District’s NextGen project.

In this role, you will use best-practices in organizational and behavioral change management to support the Bank’s NextGen multi-year project to replace all cash processing machines in the 12th District. You will be responsible for deploying a set of actionable and targeted change management plans, including but not limited to, a stakeholder analysis, enablement, engagement and change communication plans.

What you’ll do:

• Lead NexGen change initiative from end-to-end, ensuring programs meet expectations, change impacts are mitigated, and key stakeholders are engaged throughout the process.

• Identify change impacts and mitigate risks to employee adoption, including points of resistance and performance gaps.

• Contribute to strategies for implementing change management practices, including employee feedback, listening programs, and employee enablement initiatives.

• Conduct change readiness assessments, evaluate results, and develop plans to ensure business is prepared for upcoming policy, process, operations, and technology changes.

• Craft change communications, design, and deploy employee engagement and enablement programs, and consult with senior management and key stakeholders on change leadership capabilities.

• Identify and measure the success of the NextGen change initiative plans (e.g., support, adoption, engagement, and enablement).

Desired Experience + Traits:

• Bachelor’s degree in organizational development, business administration, or communications.  MBA or Master of Science in Organizational Development or Communications

• 10+ years of experience leading complex organizational-wide change initiatives.

• Willingness to travel 10% to other branch office locations in Los Angeles, Salt Lake City, Seattle and Phoenix based on the project needs of the NextGen Cash project

• Organizational Change Management Practice (ADKAR methodology)

• Program Management Methodologies (Formulate, organize, monitor, inter-connected project activities)

• Product Management Mindset (Holistic approach to delivering value for customers)

• Design Thinking/UX Principles (Creative problem solving)

• Excellent oral and written communication skills

• Strong Computer Skills utilizing Microsoft Office Suite (e.g., MS Word, Excel, Visio, PowerPoint, Project)

• Demonstrates advanced skills in designing communication templates, dashboards, and working in SharePoint and Teams managing design, layout, and content.

Base Salary Range: Min: $114,400 - Mid: $148,500 - Max: $182,700 (Location: San Francisco)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.

Benefits

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

The SF Fed is an Equal Opportunity Employer.

#LI-Hybrid

Full Time / Part Time

Full time