Sales Implementation Specialist, Senior

Your Role

The Sales Implementation Specialist, Senior is responsible for the successful onboarding of groups with Shared Advantage, and Fully Insured funding types across Commercial Markets. This role will also manage complex renewals. The Sales Implementation Specialist, Senior reports to the Senior Manager, Implementation. Duties include coordination of departmental or cross-functional teams focused on delivery of internal/external programs and/or products. This role also plans and directs schedules based on agreed upon service level agreements and client/broker commitments.

Your Work

In this role, you will:

• Manage delivery of partially customized internal enrollment activities from sale close to launch for client implementations and complex renewals
• Create minimally customized project plan incorporating existing processes to ensure all milestones are achieved and prevent missing key deliverables
• Provide input and recommendations on implementation strategy through client meetings (Brokers, Client Groups, and/or HR) to ensure a successful onboarding
• Assists with development of minimally customized collateral used to educate client/broker on the enrollment through billing process
• Post enrollment period, responsible for the identification and implementation of process improvements such as: modernizing client collateral and artifacts, optimization of internal enrollment processes, creation of improved performance measures, etc

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences
• Requires employer group implementation experience
• Requires experience with Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency
• Experience with Salesforce.com applications and Jira is a plus