FLEX Regional Software Specialist

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Video and Software Services (VSS) Field Support organization is the team that supports our public safety agencies throughout the world. We are committed to providing services for our customers who have purchased MSI products, technology and tools which allows them to focus on their mission, and enable them to respond faster with smarter and safer decisions. Our field teams are focused on providing services and administration of the various public safety software products such as 9-1-1 Call Handling, Real-Time Crime Center, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in Arizona. The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes.

THIS IS REMOTE POSITION WORKING WITH & TRAVELING TO CUSTOMERS IN THE STATE OF ARIZONA
 

Responsibilities of the FLEX Regional Software Specialist  include but are not limited to:

• Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction

• Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support 

• 25-80% Travel Requirements

• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check

Specific Knowledge/Skills:

• 3+ years of customer service/support experience 

• 2+ years experience within FLEX software preferred

• Excellent problem-solving capabilities 

• Strong written and verbal communication skills

• Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required

• Proficient computer skills with emphasis on Windows based applications

• Experience with Windows and Linux operating systems preferred

• Exceptional interpersonal skills required

• Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service

• Ability to work and make decisions with minimal supervision

#LI-JM2

Basic Requirements

• 3+ years customer service/support experience 

• Candidates must be located in Arizona and possess a valid driver’s license

• Must be able to obtain background clearance as required by government customer 

Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment w