Rep, Sales Call Center

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Title: Representative, Sales Call Center
 

Role Description:
This role is for a talented and competitive, full-time telemarketing Call Center Representative who wants to start a career with a rapidly growing company.  This role plays an important role in achieving our ambitious patient acquisition and revenue growth objectives by working as an outbound telemarketing Call Center Sales Representative.   
Check out this pamphlet for a sneak peek into the life of an outbound Sales Call Center Representative at Oak Street!
 

Core Responsibilities:

• Make outbound telemarketing calls to prospective patients 
• Make 300+ outbound calls daily and work to convert them to new patients
• Understand patient needs and requirements and articulate Oak Street's unique proposition
• Utilize sales skill sets including rapport building, active listening, communication, qualification questioning, overcoming objections, and closing
• Understand Medicare Basics and insurance
• Schedule initial doctor's appointments with new patients and achieve daily/weekly/monthly quotas
• Other duties, as assigned

What are we looking for?

• Call center outbound sales experience and/or telemarketing
• Comfortable in a base + bonus salary structure
• Proficient in learning new technology and communication tools
• Good attendance and time management skills are critical for success in this role 
• Experience working with, Salesforce.com, or similar CRM is preferred
• Proficient with navigating multiple systems while speaking to prospects 
• Excellent listening and communication skills
• Open to constructive feedback
• Ability to multitask, prioritize, and manage time effectively
• Coachable and a desire to learn a new industry
• High School diploma or equivalent required; undergraduate degree preferred
• US work authorization
• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Sales Representatives are required to attend a mandatory 4-week training course, 8 am - 5:30 pm Monday through Friday. Trainees are required to attend each day of training, actively participate, and pass a series of exams to graduate training.
Sales center hours of operation are 5 am - 7 pm, Mon-Sat. Hours of operation are subject to change based on business needs. 
 

Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, to keep patients healthy and live life to the fullest. Our innovative care model is centered in our patient's communities and focuses on the quality of care over the volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health attracts and cultivates team members who embody 'Oaky' values and passion for our mission.
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply. 
 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

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