Support Technician | Portfolio Management & Controls
APSAbout the role
Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.
Summary
The Support Technicain provides advanced analytical, administrative, and technical support for assigned business functions, projects, or technical units. Applies knowledge of departmental procedures, business practices, and company policies to complete specialized assignments, including confidential and transactional activities. Serves as a liaison between customers, employees, and department programs while supporting operational processes, reporting, and functional initiatives. Responsible for performing a variety of specialized duties that contribute to the effectiveness and success of key business areas.
Minimum Requirements
High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
Preferred Qualifications:
- Knowledge in a specialized department function including department practices, programs, plans and policies.
- Knowledge of computer systems and applications related to department or function support.
- Ability to analyze data and formulate conclusions.
- Ability to prepare reports, trends and/or recommendations.
- Ability to present ideas in an effective manner, orally and in writing.
- Ability to establish and maintain effective working relationships with all levels of employees and the general public.
Major Accountabilities
1) Performs activities to support the administration, coordination, analysis, communication, development, design, testing and/or implementation of department programs, plans and policies. Audits, tracks and maintains appropriate documentation for functional area programs. Prepares department tools, guides, matrices and other supporting materials.
2) Consults with team members on informational requirements. Gathers, collects, records, tracks and verifies data and information from multiple sources. Provides data and information to others on functional area processes and procedures.
3) Researches, compiles, reviews, analyzes, manipulates and summarizes data to create a wide variety of reports, charts and presentations for management review, meetings and events.
4) Serves as user support for department's computer-based systems by generating reports/queries and maintaining databases. Participates in the testing and implementation of systems to enhance and support business processes and information needs. Utilizes software and various computerized systems for functional area to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Maintains related documentation, queries and/or department databases containing confidential information to ensure compliance with federal regulations and corporate policies.
5) Examines transactions or information to insure compliance with rules and regulations. Discusses discrepancies with appropriate contacts.
6) Troubleshoots problems with departmental office equipment (i.e. computers, printers, copiers, etc.) and initiates resolution. Trains others in the use of departmental office equipment.
7) Provides orientation, work direction or training to other administrative support positions in the department when necessary.
8) Coordinates event planning responsibilities for department meetings, training sessions and conferences when necessary. Plans program, agenda and services according to customer requirements. Coordinates services for events and arranges availability of audio-visual equipment, transportation, displays, catering, signage, printing and other event needs. Conducts planning meetings, prepares communication and documents as ne
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