Customer Experience Rep

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary. 

Who are you? 

You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company! 

Job Summary

As a Customer Experience Representative, you’ll be the voice of CADY, supporting schools, students, parents, and our internal studio teams across multiple states. You’ll play a critical role in delivering top-tier service and ensuring every customer interaction leaves a lasting impression.

Top 5 Responsibilities 

1. Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
2. Assist customers with purchases, retouching, refunds, and order tracking.
3. Deliver professional, empathetic, and efficient service on every interaction.
4. Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
5. Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
6. Provide basic technical assistance for accessing our Parent Portal.

Job Requirements      

• High school diploma required; some college or equivalent work experience preferred.
• 6 months to 2 years of customer service experience (entry-level welcome!).
• Excellent communication, listening, and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable using Windows, Google Suite, and web-based platforms.
• Must be able to commute to and work on-site at our Alpharetta, GA office.    

Physical Requirements and Environmental Factors 

• Stationary for extended periods
• Extended periods of viewing computer screens      
• Verbally communicate with customers and team members  
• Moderate noise and other potential sensory stimulants  (i.e., business office with computers, phone, and printers, music, and light foot traffic)   
• Prioritize information/tasks