Administrative Specialist I - Processing Assistant IV (PAIV)

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Specialist I (S)

Position Number

60054912

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Administrative Specialist I/Processing Assistant IV position is part of the Salisbury Unit and is located in the Statesville Satellite Office. The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Statesville satellite office providing vocational rehabilitation services to persons with disabilities.

Job responsibilities include the following:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public

• Using a multi-line phone system to answer and route calls to appropriate staff members

• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff

• Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence

• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process

• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $39,244 - $68,679

Recruitment Range $39,244 - $49,000

**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours**

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of and/or experience working with persons with disabilities

• Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in and fast-paced environments

• Experience performing routine administrative and office support functions

• Knowledge of and/or experience with case management systems

• Knowledge of or experience working within a team setting

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About Division of Employment and Independence for People with Disabilities (EIPD):

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.  To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits.  Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).  Employees also receive paid vacation, sick, and community service leave.  In addition, paid parental leave is available to eligible employees.  

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