Strategy and Analytics Lead - Slack CSG

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Slack is looking for a strategic, results oriented Strategy and Analytics Lead to join the CSG Strategy & Analytics team.This person will partner with senior leaders across the Slack Customer Success organization to drive strategic initiatives that shape the growth trajectory of Slack’s Enterprise Business.

The  Slack CSG Strategy & Analytics role will be focused on partnering with executives and cross-functional partners within Slack to drive large-scale impact and transformation across the GTM engine of Slack. This candidate will help lead and drive GTM initiatives while acting as an advisor to key post-sales executives within Slack.

The ideal candidate has strong strategic and analytical thinking combined with leadership skills to drive change. This candidate will demonstrate quick learning and an impressive history of driving results.  Most importantly, the candidate will drive, through strong relationships and excellent communication, alignment across executive teams and keep projects on track while embodying  the Salesforce and Slack’s key cultural tenets.

Responsibilities:

• Partner with post-sales leadership to deliver strategic projects that enable the business to execute its highest priority initiatives 

• Leverage data to conduct in-depth analyses across areas of the business (e.g. customer segments / regions / product lines) to develop an understanding of key value drivers, identifying improvement areas and opportunities

• Act as the strategic thought partner to various members of the Success Leadership team, helping shape the post-sales strategy across the Enterprise business

• Serve as the connection across cross-functional teams in region and globally (including Customer Success, Sales, Product Management, Marketing, Business Development, and other internal groups, etc.), and facilitate collaboration towards achieving common goals and outcomes

Basic Qualifications:

• 3-5 years of work experience at a management consulting firm, investment bank, private equity firm and/or Strategy & Ops technology company

• 3-5 years experience working on Slack and/or Salesforce - not just as an end user, but as a trusted consultant or advisor with knowledge of the capabilities of the product.

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Experience leading large cross-functional teams through change management programs

• Ability to articulately present and debate recommendations at the executive level

• Experience with enterprise software or SaaS GTM strategy

• Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations

• Experience with SQL and Salesforce reporting

• High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business
  
  
  Note: This role is office-flexible, and the expectation is to be in office three days per week ( Chicago OR Indianapolis, OR Atlanta).

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodati