Ci2C Senior Collection Analyst - Portuguese speaking

Senior Collection Analyst - Portuguese speaking

Opella - Budapest

Hybrid

About Us
Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.  
We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.
That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.  
Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.  
This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.  
We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.  
Join us on our mission. Health. In your hands.
 

JOB PURPOSE

Ci2C Senior Collection Analyst is responsible for delivering collection management services for CHC business across countries within CHC perimeter in Europe & MEA as per their respective service level agreements.

Collection management services

·       Prepare and review AR ageing reports

·       Perform collection & dunning

·       Determine appropriate escalations & follow-up actions as per defined process

KEY RESULTS/ACCOUNTABILITIES

Operation – Collection management services

• Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

• Address operational issues and follow through to resolution in an effective and timely manner

• Contribute to business and customer collection strategy reviews

• Execute in compliance with Sanofi policies and guidelines  

• Complete all activities as per the global Core Model and operational KPIs

• Participate in continuous improvement initiatives

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

• Pro-actively anticipate operational issues and coach junior analysts undefined

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

• Participate in global projects as required

   

KEY WORKING RELATIONSHIPS

·       Head of Credit Management & Collection

·       Head of Customer Invoice to Cash Europe

·       Customer Service, Supply Chain and Trade

·       Credit & Revenue Partners Europe

·       Ci2C Collection Team Lead

·       Credit Management & Collections SBS

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

·       Broad understanding of Customer invoice to Cash process and activities

·       Hands-on knowledge of collections & receivable activities

• Good business acumen

• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications

• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal stakeholders and clients in a professional manner

• Team player, able to work collaboratively transversally