Allstate Benefits Administrative Senior Associate - In Office - (Milwaukee, WI)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Allstate Benefits Administrative Senior Associate researches, analyzes, resolves and responds to inquiries; and provides support in the development and maintenance of business processes for customers to achieve desired business results. This role also responds to escalated customer requests.

Key Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Builds and maintains relationships with employers, brokers and regional offices
• Provides support for team members when needed
• Researches, analyzes and responds to customer requests written
• Utilizes multiple systems to obtain data for research
• Documents and executes processes with minimal supervision
• Determines appropriate issues to escalate to management
• Provide a highly personalized member experience dedicated to educating Employers and Brokers on the tools and resources available to them
• Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
• Perform root cause analysis and determine proper course of action
• Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
• Identify areas of process improvement and works with manager and internal organization to improve processes

Education

• High School Diploma or GED (Required)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Position is located in the Milwaukee, WI office. Not a remote role.
 

Starting pay is $23.89/hour

Skills

Analytical Thinking, Benefits Administration, Business Processes, Customer Inquiries, Customer Service, Documentations, Problem Solving, Process Improvement, Researching

Compensation

Compensation offered for this role is $17.69 - 26.88 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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