Program Administrator (Contractor) for Health Coach Institute (HCI)

ISSA + Health Coach Institute: Expanding the Definition of Wellness Education

For over 35 years, the International Sports Sciences Association (ISSA) has empowered hundreds of thousands of professionals to transform lives through science-based fitness, nutrition, and wellness education.

Now, through the integration of Health Coach Institute (HCI), a pioneer in habit change and life transformation, ISSA broadens its mission to include the art and science of coaching. Together, ISSA and HCI merge evidence-based training with behavior change mastery, creating a complete ecosystem for holistic health professionals.

This partnership equips students not only to train the body but also to guide the mind—developing experts who help clients build sustainable habits, lasting motivation, and lifelong wellness.

Together, ISSA and HCI empower people to transform lives—through science, education, and habit change.

We are adding a Program Administrator (Contractor) for Health Coach Institute (HCI) to our team of relationship-builders who are laser-focused on providing exceptional service to our students. We are tenacious and resilient in our pursuit of personal and professional success, while we incorporate fun into every day!

About the Role

We are seeking a reliable Program Administrator to support the Advanced Health Coach Certification Program. This role is responsible for real-time, in-session Zoom technical support during all virtual classes and for managing routine inbound student email communications related to scheduling, access, and program logistics.

This is an execution-focused role. You will support live classes via Zoom as they run, follow established procedures and templates, and escalate issues as needed.

Key Responsibilities

Live Class & Zoom Support

• Provide technical support and logistical support to Lead Faculty during all scheduled live virtual classes via Zoom
• Deliver real-time Zoom support during live sessions, including:
• • Managing breakout rooms
  • Assisting with screen sharing and participant permissions
  • Troubleshooting audio, video, and access issues 
• Support classroom management so instructors can focus on teaching by:
• • Monitoring chat and responding to student technical questions
  • Highlight course-specific chat messages for instructors as needed
  • Admitting participants and opening and closing sessions
• Monitor live sessions for disruptions and resolve issues using established troubleshooting steps.

Student Email & Program Support

• Monitor and respond to inbound student emails related to scheduling, access, deadlines, and program logistics using established processes and templates.
• Triage content-related or instructional questions by routing them to the appropriate faculty member or team, according to established escalation guidelines
• Identify and reroute basic access or technical issues to the HCI Support team, escalating non-routine or sensitive concerns as directed
• Maintain timely, clear, and professional written communication with students

Program Coordination

• Prepare for live sessions by reviewing rosters and session plans as provided
• Track attendance according to program procedures
• Support scheduling updates and coordination as directed

Faculty & Evaluator Admin Support

• Provide routine administrative support to faculty and evaluators
• Assist with onboarding logistics (access, schedules, documentation)
• Coordinate meetings or calibration sessions as directed

Tracking & Documentation

• Maintain accurate student records in the LMS and shared documentation systems, including attendance and assignment receipt as needed
• Update tracking documents and flag missing or incorrect information
• Escalate recurring technical or operation