Field Tech Associate - Tablet Focused (Onsite at Client MA Location)

Req ID: 292110 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Associate - Tablet Focused (Onsite at Client MA Location) to join our team in Northampton, Massachusetts (US-MA), United States (US).

Position Overview:

• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Individuals here have a well-rounded knowledge of the policies and procedures for their work area
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine
• They may make policy recommendations to their managers and be an escalation point for less experienced team members
• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
• May respond to calls after normal business hours per leader instructions

 

**Schedule and Location Expectation: Standard 8am-5pm M-F with the potential for a weekend request, so flexibility to adapt per client needs will be a must. The main client location is located in New Hampshire, MA, with the potential to visit another client location nearby in Enfield, MA.

 

Basic Required Qualifications:

• 2+ years IT technical support experience (desktops / notebooks /printers/ peripherals (tablets))

• Ability to physically perform general office requirements. (Physically be able to lift and move Enterprise and Client technology hardware in Client environment – roughly up to 50+ lbs)

 

Highly Preferred Skills/Experience:

• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide

• Strong Tablet support and phone support is highly preferred

• A+ desktop or equivalent skill set

• Individual should be knowledgeable of Windows operating system environment

• Solid, professional client service skills

• Must be able to perform essential responsibilities with or without reasonable accommodations

• Certification in various hardware platforms may optionally be required for servicing hardware issues

 

 

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers