Assistant Shift Mgr Poker

Summary: Responsible for management and supervision of poker activities on assigned shift 

Job Title:    Poker Asst Shift Manager 

Division:    Gaming 

Department:   Poker 

FLSA Designation:  Exempt 

License Type:  Key Gaming

Salary Range:   $70,000 - $85,000

Essential Job Functions:

• Maintains game security and protects company assets at all times
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction
• Manages staffing levels according to volume of business
• Enforces all poker procedures and policies
• Prepares necessary shift and other reports
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations
• Operates in accordance with operating budget and assists with budget preparation and analysis.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the New York State Gaming Commission regulations and guidelines
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix
• Trains and assists in managing staff in accordance with organizational and approved departmental policies, practices and programs
• Performs all other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High School diploma or equivalent. College degree preferred
• Five or more years’ experience in poker supervision and/or management
• Knowledge of poker procedures, game protection, regulations and training requirements
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills
• Available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing

Physical and Mental Demands:

• Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms
• Must occasionally lift up to 25 pounds
• May be exposed to high levels of noise for long period of time
• Able to work with others while maintaining a positive and professional demeanor