Strategic Business Architect - Renewals and Customer Success

About NetApp

 

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

 

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

 

The NetApp Business Architect plays a key role in structuring the enterprise in terms of its governance structure, business processes and business information. They are accountable for understanding desired business outcomes and the aligning appropriate technical solutions and coordinating processes in a proactive, thoughtful manner. They are responsible for the development of an integrated view of the enterprise using a repeatable and scalable approach, cohesive framework and available industry best practices as much as possible.

Activities and Responsibilities

 

• Develop business architecture strategy based on the technical, process, and resourcing needs of the Renewals and Customer Success organization
• Apply a structured business architecture approach and methodology for capturing key views of the enterprise. Responsible for documentation, iteration, and rollout of said approach 
• Capture tactical and strategic enterprise goals that provide traceability throughout the organization and are mapped to metrics that provide ongoing governance. Report on goal attainment and system performance on a recurring basis to various stakeholders
• Define and publish a set of foundational interactions and processes that incorporate systems, customers, and various cross-functional NetApp teams and partner with enablement resources on rollout if/when appropriate
• Build a network of continuous improvement mechanics, allowing for a closed loop of feedback, and areas for enhancement. Maintain recurring touchpoints with GTM and Geo Leaders across the entire organization
• Establish a cadence of interlocks with various business leaders such as IT, Finance, and Business architecture across NetApp wholistically with the intent of collaboration, communication, and efficiency.

Job Requirements

 

• Sound understanding of how strategy, processes, capabilities, technology, and governance function within an enterprise
• Ability to recognize structural issues within an organization, functional dependencies, and cross-silo redundancies
• Extensive experience planning and deploying both business and IT initiatives
• Experience modeling business processes using a variety of tools and techniques
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business and IT initiatives, and benefit realization and service delivery

Education and Experience

 

• Typically requires a minimum of 12 years of related experience and a Bachelors Degree or equivalent experience

 

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

 

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 
 
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations.  We provide comprehensive medical, dental, wellness, and vision plans for you and your family.  We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.  
 
If you run toward knowledge and problem-solving, join us. 

 

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, p