Assistant Director Ticket Operations

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position assists with the daily operations and maintenance of the University of Mississippi Athletic ticket office. The incumbent participates in the oversight of ticket sales and distribution, assists with ticket promotions to maximize revenue, and provides support for game day operations.

Examples of Work Performed

• Participates in the management of daily ticket office operations.
• Assists with ticket promotions designed to maximize revenue.
• Ensures information for online sales process is correct and customer service focused.
• Oversees allocation of tickets to maintain integrity of priority seating process.
• Manages printing, processing, and distribution of tickets.
• Communicates with printing to ensure quality.
• Participates in the oversight of game day ticket operations.
• Ensures ticket purchases for fans, donors, player guests, coaches, etc. are in compliance with NCAA guidelines.
• Provides operational support and leadership for the box office.
• Ensures staff are trained appropriately to handle gate patrons.
• Provides high level of customer service with ticket sales and donations.
• Ensures all assigned tasks are in compliance with department, University, Southeastern Conference, and NCAA rules and regulations.
• Performs related or similar duties as required or assigned.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring Department.

1. Assists with daily operations and maintenance of the ticket office.
2. articipates in the oversight of ticket sales and distribution.
3. Provides support for game day operations.

Minimum Education/Experience

Education:
Bachelor’s Degree from an accredited four-year college or university in a related field.

 

AND

 

Experience:
Two (2) years of experience related to the above described duties.

 

Substitution Statement: Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.