CX Senior System Architect

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This team supports systems and analytics used by the Customer Experience (CX) organization, and provides operational support for various areas including deal management and deployment administration. Key stakeholders for this team include Field Services, Customer Success, Support, Education, and our Subscription Services team.

About the Role

The CX System, Operations, and Analytics team is looking for a Senior System Architect to lead the design, development, and the implementation of enterprise-wide business systems. The ideal candidate will have a deep understanding of business processes, as well as the ability to translate business requirements into technical solutions.  This is a highly visible technical role responsible for the outcomes and success of business solutions that play a key role in delivering supporting technology to the CX organization.  

Responsibilities

• Provide technical architecture thought leadership for existing solutions and the new growth areas.

• Assessing the systems architecture currently in place and identifying redundancies and areas for improvement.

• Advocating technical research and investments to workday CX, P&T and BT for visibility and shared adoption

• Advise on the reduction of technical debt for future stability and expansion.

• Continually researching current and emerging technologies and proposing changes where needed.

• Working with technical leadership to establish architecture excellence in designs, research and visibility.  

• Advocate for architecture needs and prioritize solutions

• Learning new technologies to stay ahead of the curve and be an expert resource for our engineering teams.

• Mentoring business system analysts on technical solutions

• Establish partnership and work with leadership to advocate technical solutions to key CX initiatives

• Partnering with product and strategy to cultivate a strong roadmap and brainstorm / prototype CX solutions to key initiatives

• Advising leadership about problems with the current technical solutions being implemented.

• Account for possible project challenges on constraints including, risks, time, resources and scope

• Understanding cross organizational Workday technology direction, so we can absorb technology improvements in an intelligent way.

About You

Basic Qualifications

• 5+ years of experience in business systems analysis and design

• 5+ years of experience working with enterprise-wide software solutions such as  Salesforce.com and Workday

• Strong understanding of complex business processes to support Go To Market initiatives 

• Experience with Agile delivery methodologies

• Project Management experience, certification preferred

• Bachelor's degree or higher in computer science, engineering, or equivalent

Other Qualifications

• Strong communicator able to synthesize and communicate among collaborators, and the ability to construct easily consumable messaging for a broad range of audiences

• Demonstrated analytical problem solver

• Ability to drive teamwork and influence across functional teams, including executive leadership

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters