Community Transition Liaison Case Assistant Administrator - Part time

Description

MISSION: 

Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect. 

The values of ASNCM have been determined by its employees and are the foundation of our culture.

Collaboration – I communicate and coordinate with others, internally and externally, to make a positive difference for our consumers and their families. 

Compassion – I work with “heart” to be kind, caring, and willing to help our consumers in their journey.

Consumer-Centric – I am committed and persistent in ensuring that our services and experiences are of high quality, resulting in positive consumer impacts.

Empowerment – I strive to make our consumers stronger and more confident to control their lives with personalized choices and claim their rights to a life of safety, dignity, and respect.

Integrity – I uphold the utmost standards of professionalism, ethics, and personal accountability, earning and maintaining our consumers' trust in me.

GENERAL DESCRIPTION: 

his role provides essential support to the community resources program by accompanying the Liaison on facility visits and managing complex cases. You'll be part of a dedicated team, ensuring that all case documentation meets the high standards.

Requirements

ROLE AND RESPONSIBILITIES:

• Supports the Community Transition Liaison to operate at the top of their role and responsibility.
• Accompanies the Liaison on nursing facility visits as needed. 
• Provides additional support to the Liaison for complex cases.
• Gathers documentation needed to assist the consumer in applying for public benefits.
• Assists the consumer in completing and submitting housing applications.
• Conducts clerical duties as needed by Liaison and/or Supervisor, including data entry into EOEAdesignated cloud-based data enterprise system.
• Ensures case documentation meets the standards set forth by the Executive Office of Elder 
• Affairs for the Community Transition Liaison Program
• Record all telephonic inquiries in SAMS Call Log (usually submitted by DAY IN staff as well as I&R staff). 
• Respond to callers making any referral for ASNCM services and programs. 
• Prior to entering SAMs referral, I&R Specialist will verify REVS (MassHealth coverage) and obtain all necessary data elements to process the referral. 
• I& R Specialist will review recent SAMs journal notes prior to finalizing the referral and may seek supervisory input if they are unsure where to direct referrals. 
• Process referrals for Nursing Home Screenings (AKA Community Screenings) and Adult Day Health Screenings for any MassHealth member or applicant. Forward these referrals to RN Team to be assigned.
• Record and process SHC, Options Counseling, PCA, AFC, Caregiver specialist, and SCO referrals. Forward referrals to appropriate staff or manager.
• Enter all SHC referrals into the INTAKE TRACKER data base.
• Maintain updated resources in 1800 Age Info data base annually.
• When the services needed are unavailable or unknown, the I&R Specialist shall offer Options Counseling referral.
• Conducting and tabulating the results of the I&R QA Survey twice yearly;
• Alert direct care staff of scheduled office hours for MEC and BEC Specialists via Outlook calendar reminders.
• Representing ASNCM at Health and/or Resource Fairs; and
• Perform all other duties as assigned. 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School diploma or GED with 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting.  

The ideal candidate will have the ability: 

•  To independently organize work and meet deadlines.
• To multi-task in a busy environment
• To manage constant change with a positive attitude
• To articulate program needs and goals and make public presentations.
• To positively influence others to achieve results that are in the best interest of the organization.
• Must be proficient in Microsoft Office 

A valid driver's license and a legally insured and registered motor vehicle are required, a copy of current license and registration will be on file in the personnel record.