Lead, Sales Learning and Development

• Drive project management and delivery of assigned training programs and initiatives, ensuring all deliverables are completed on time, within scope, and to a high standard
• Own, manage, and maintain program calendars, timelines, and key milestones to ensure consistent execution and alignment across the team
• Facilitate training sessions, webinars, or presentations as needed, representing the brand with professionalism and confidence
• Support scalability of training delivery by stepping in to lead sessions when required

• Support identification of training needs by analyzing performance data, field feedback, and business priorities to inform program development and enhancements
• Partner with the Manager to support the development and refinement of training strategies, contributing input on program structure, content direction, and delivery approach
• Contribute to the development of training outlines and learning approaches, translating strategic direction into actionable programs
• Anticipate evolving business and training needs and recommend enhancements to align with organizational priorities

• Own the ongoing optimization of training programs by evaluating performance, identifying improvement opportunities, and implementing enhancements
• Analyze program performance data and provide actionable insights to improve effectiveness and engagement
• Evaluate program outcomes, document key learnings, and share recommendations for continuous improvement
• Ensure insights from programs are captured and applied to refine future training approaches

 

Events, Logistics & Execution Support

• Support execution of larger strategic initiatives such as Celebrity Learning Seminars at Sea, CCGSC (Annual Sales Conference), and other industry events
• Manage training-related events and logistics, including timelines, stakeholder coordination, supply ordering, and inventory management
• Ensure seamless execution of onboard and in-person programs

• Provide day-to-day operational coordination by tracking deliverables, monitoring deadlines, and ensuring follow-through
• Support distribution and coordination of work across the team, ensuring balanced workloads and alignment with priorities
• Ensure completion of required forms, reporting, and documentation consistently and accurately

 

Stakeholder Collaboration & Communications

• Partner closely with the Manager to draft and coordinate communications, ensuring clarity and consistency
• Collaborate with Trade Marketing, Sales Communications, Creative teams, and external vendors to develop and execute materials and content
• Coordinate the development of training materials, ensuring alignment with brand standards

 

Data, Reporting & Budget 

• Track and report on key performance metrics, including attendance, completion rates, engagement, and survey results
• Maintain accurate reporting using tools such as Excel and Power BI