Customer Facing Senior Manager
CACI International IncAbout the role
At CACI, our philosophy of employee development and advancement rests on a cultural foundation of providing unlimited and equal opportunities for growth, recognition, and rewards. We provide the environment, support, and responsive, available management to nurture and stretch your abilities. We also offer a career mobility program to make it easy to build a dynamic career at CACI and offer flexible work schedule arrangements to support work/life balance.
CACI’s NEW Flexible Time Off (FTO) policy allows employees to take vacation as needed, without a set number of minimum or maximum days. It is available on day one of employment! CACI has been named one of Fortune magazine’s World’s Most Admired Companies and has been named an Energage Top Workplace USA for 2023!
CACI also has more than 20 Communities of Practice to share and gain skills and knowledge regarding various technologies and topics including SAP, Salesforce, Agile Development, and many more. The associated Learning Academies provide training and certifications to gain additional skills and build your brand. With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post.
CACI's Global Enterprise Services program is seeking a Customer Facing Senior Manager to support its Maryland customers.
What You’ll Get to Do:
The Customer Facing Senior Manager analyzes user's requirements, concept of operations documents, and high-level system architectures to develop system requirements specifications.
Analyzes system requirements and leads design and development activities.
Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies.
Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs, and systems into ongoing operations.
Develops technical documentation.
Develops system architecture and system design documentation.
Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans.
Interacts with the Government regarding Systems Engineering technical considerations and associated problems, issues, or conflicts.
Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility.
Communicates with other program personnel, government overseers, and senior executives.
More About the Role
Dayshift Mon-Fri
Leadership and Team Management:
o Led a team of digital services engineers and administrators, providing guidance, mentorship, and support.
o Foster a culture of collaboration, innovation, and continuous improvement within the team.
Service Delivery Management:
o Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
o Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
Strategic Planning and Execution:
o Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
o Collaborate with stakeholders to align digital services with business objectives and technological advancements.
Technical Expertise and Solution Design:
o Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
o Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
Customer Relationship Management:
o Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
o Proactively manage customer relationships, addressing feedback and resolving issues promptly.
Budget and Resourc
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