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Microcomputer Systems Analyst, Senior
City of Norfolk, VAUnited Statesfull_timeVerifiedPosted 5 Aug 2026
💰 $67,866/yr($63,353/yr – $67,866/yr)
About the role
Posting number: 14244
Department: Information Technology
Job classification: Microcomputer Systems Analyst, Senior
Posting type: Open
Categories: Geographic Information Systems
Summary
20250910093234_IT vertical Norfolk logo - 2 color REGISTERED.jpg
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
This is a vacancy within the City of Norfolk’s Information Technology technical support area. Our dynamic team performs both technical and professional work for staff and public-access computers across city departments. We provide level 2 and 3 support for computer software and hardware, as well as specialized technical hardware and software systems. Our team applies a broad knowledge of technology infrastructure and processes to troubleshoot and resolve technology problems.
The person in this position is responsible for the installation and maintenance of staff and public Windows computers and iMacs, and the installation and updating of any software on those machines. In addition to maintaining computer systems, this individual is also responsible for supporting and maintaining advanced technology systems including but not limited to digital signage, audio/visual system support, sound and lighting systems, and interactive whiteboard systems. Each of these systems requires specialized training and maintenance by a skilled technician. The person in this position performs the following functions:
- Standard and escalated computer hardware and software support to staff and public customers. Standard support includes answering and responding to calls for assistance, problems and requests submitted by phone, on-line or via email; using software to remotely perform computer problem analysis, correction and conducting on-site support for customers. In addition to doing standard support, the person in this position serves as a resource to other staff resolving escalated hardware and software issues with computers and other devices. Providing exceptional customer support is the number one priority for the bureau.
- Reviewing and installing Microsoft and other desktop software updates. This is a critical function because ensuring security and other critical desktop software updates are completed in a timely manner helps protect the City’s valuable hardware, software, data and infrastructure from unauthorized access and use.
- Installation, maintenance, and trouble-shooting support to Information Technology’s complicated, highly advanced technology systems. These systems include digital wayfinding, digital signage, audio/visual equipment support (Crestron systems or similar A/V solutions), sound and lighting systems, interactive whiteboard systems, and other advanced technology. This also includes providing on-site support to high-visibility and special events.
- If requested, act as system administrator for various business applications such as device management. This includes monitoring and configuring applications, creating/running queries and reports, and training other S&S support staff.
This position requires strong technical, analytical, and communication skills. Tasks include the following.
- PROBLEM SOLVING: perform analytical and problem-solving activities and arrive at sound solutions; diagnose and resolve computer hardware, software, access, and security issues.
- CUSTOMER SERVICE/HELP DESK: Provide excellent customer service and IT support to all agencies. This includes diagnosing and resolving computer hardware, software, access, and security issues by correcting problems with desktop and laptop computers, tablets, computer peripherals, and associated software. Work may be performed on-site at customer locations or remotely using software diagnostic and management tools. Must create, update and resolve problems and tasks using an automated work management system. Must correctly and appropriately answer customer questions about features, functions and operation of computer hardware, peripherals and standard software, an
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