Sr. Principal Strategist, Inspire Value

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.  

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow is seeking a Sr. Principal Strategist to join the Inspire Value team which is an integral part of the Global Sales Strategic Accounts team – a team that is focused on revolutionizing the enterprise software customer experience to drive exponential returns for our customers. We understand industries, our customers’ strategy and desired outcomes and we deeply engage on how ServiceNow can enable their digital transformation priorities via industry relevant solutions and innovative partnerships.  

Inspire Value brings creative customer engagement experiences through our Now Value methodology by designing and leading strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the Sr. Principal Strategist builds and develops trusted advisor relationships with customers, partners and internally across ServiceNow. In addition, this role is at the heart of our most strategic accounts – acting as the connective tissue across the account team and the extended go to market teams to help drive incredible customer experiences across their journey with us – with a focus on their priorities and business outcomes. 

Customer Advisory: 

• Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies 

• Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers 

• Document and present insights and recommended solutions to meet customer business objectives 

• Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action 

• Expertly communicate and advise in 1:1 and 1: many environments 

Sales & Customer Success Advisory: 

• Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region. 

• Provide analytical expertise to help assess and prioritize accounts and strategies 

• Provide full lifecycle business outcome and value realization advisory 

Thought leadership: 

• Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.) 

• Innovate on current methods and frameworks 

• Collaborate with and enable the ServiceNow teams on a business consulting approach to sales 

Qualifications

To be