Collections Support Assistant

To provide a variety of administrative support functions within respective Collection unit(s), in support of daily operations. Under supervision, follow processes and procedures to accomplish routine tasks. Receive and respond to inquiries from internal/external sources and/or members to ensure effective, timely and accurate service.

• Monitor and field direct Collection phone calls.
• Collect, maintain and distribute reports, correspondence, online messages and faxes.
• Act as liaison between Collection business units in support of operational initiatives.
• Track and update action items in database(s).
• Complete data entry in automated systems.
• Maintain hard copy and/or computer based files and records.
• Operate and maintain vendor check equipment.
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security.
• Coordinate and complete specific loan adjustment sequences with the Collections' Loan Specialists.
• Participate in projects, including testing of new systems.
• Research for management, which includes simple data gathering and analysis.
• Retrieve and direct after hour voice mail messages for the Collections Division.
• Maintain and stock essential materials and supplies.
• Perform other duties as assigned.

• Ability to work independently and in a team environment.
• Effective clerical, technical or administrative skills.
• Effective keyboarding/typing skills.
• Effective skill reviewing documents for errors, inconsistencies or missing information.
• Effective word processing and spreadsheet software skills.
• Effective skill applying research and interpretation of findings to respond to requests.
• Effective skill following, interpreting and applying guidelines, procedures, practices and regulations.
• Effective skill exercising initiative and using good judgement to make sound decisions.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective skill performing mathematical calculations and working accurately with numbers.
• Effective interpersonal, verbal and written communication skills.
• Effective telephone communication skills.

Desired Qualifications

• Working knowledge of NFCU products, services, programs, policies and procedures.
• Working knowledge of NFCU's functions, philosophy, operations and organizational objectives.
• Exposure to working in a high volume, fast paced environment.
• Familiarity with collections related federal and state fair lending/consumer protection laws and regulations

Hours: Monday - Friday, 10:00AM - 6:30PM

Location: 820 Follin Ln. Vienna, Virginia 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adh