Operations Manager II- Greater Michigan

Job Name: Operations Manager II- Greater Michigan

General information

Location: Livonia, MI Date: 31-Oct-2025 Company: Renewal by Andersen Posting City: Livonia, MI Ref #: 9921 Job Category: Operations Posting City: Livonia State: MI

Description & Requirements

RENEWAL BY ANDERSEN SUMMARY:

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
Renewal by Andersen has an exciting opportunity for an Operations Manager II to lead our teams in Detroit and Greater MI locations. The Operations Manager II manages the post –sale operations within a mid-size to large CORO market to assure delivery of outstanding service and quality throughout all phases of the process. This person will sit in our Livonia Location
 Responsibilities:

• Manage processes that support sales order entry to ensure accuracy of order entry and perform quality verification steps to minimize quality issues.
• Development and implementation of lean processes within operations to insure continuous improvement. Support new and developing operations in establishing best “back of the house processes. 
• Manages the installation and service processes within the branch to assure that installation standards are consistently upheld, while delivering high level of HOS. Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth. 
• Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time through.
• Responsible for supply chain functions within the branch including shipping, receiving and purchasing. Including utilization of corporate purchased programs and utilization of individual vendors when n