Operations Senior Section Manager (Fraud Investigations Team)

Location:

For Those Who Work At Home - Various, Ohio 44144

The Fraud Investigations Senior Section Manager maintains department results and standards using praise, coaching, counseling and disciplining employees.  Additionally, the Fraud Investigation Senior Section Manager may be called upon to conduct or participate in investigative services associated with highly sensitive allegations and/or high financial risk investigations. 

Fraud Investigation Senior Section Managers are responsible for overseeing and managing assigned investigators to ensure regulatory compliance and adherence to department guidelines and QA standards. Fraud Investigations Senior Section Managers routinely partner with leadership, applicable risk and business partners providing insight and/or recommendations relative to opportunities for improvement. 

Seasoned Investigator/Team Leader with demonstrated bank investigation experience involving complex cases and prior demonstration of informal or formal leadership skills.

ESSENTIAL JOB FUNCTIONS

Monitor department reports and case management system to confirm regulatory reports are being filed as necessary and within the established service level agreement.

Supervising and guiding staff towards maximum performance by monitoring case volumes, identifying cases approaching department SLA’s and confirm quality of investigations is maintained using a risk-based approach to ensure KeyBank conducts investigations of suspicious activity directed at KeyBank and/or its clients in an effective and efficient manner.

Oversees department operational requirements by scheduling and assigning employees.

Maintain approved department staffing levels by recruiting, selecting, orienting, and training employees.

Maintain quality of the department work product results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains operations by initiating, coordinating, and enforcing internal and external SLA’s, operational, and personnel policies and department guidelines/procedures.

Contributes to team effort by accomplishing related results as needed.

Share investigative findings with business and risk areas to help them develop processes to create awareness to mitigate subsequent occurrences.

Establish and maintain effective relationships with various business partners and provide advice regarding fraud prevention and other loss prevention topics.

Maintain detailed knowledge of company operations, organizational procedures, and federal/state regulations.

Maintain understanding of industry trends related to bank fraud.

Review Investigator work product and provide constructive feedback to maximize the quality of investigations.

Promote the department’s goals and strategies throughout the company.

Effectively manage risks and rewards.

Adhere to internal policies, laws and regulations and complete risk training by defined due dates.

Identify and escalate risks and issues in a timely manner and prior to risk management, risk review, or third-party identification.

Complete any identified issues/ findings and risk corrective action plans within defined timeframes.

The skillset of a Fraud Investigation Senior Section Managers includes but is not limited to:

Five years of investigative, law enforcement or relevant banking experience.

Section Manger has demonstrated a proven in-depth knowledge and understanding of process flow, bank products, delivery channels, and applicable regulations associated with both the retail and non-retail LOB’s across KeyBank’s footprint.

Proven ability to manage multiple complex tasks simultaneously.

Proven business-writing skills.

Proven ability to participate in high-level conversations.  

Proven customer service/customer contact experience and ability to resolve complex issues/problems.

Proven informal/formal leadership, mentoring and training skills.

Proven ability to accurately analyze and resolve challenges within the confines of department policies, procedures and authority.   

Proven ability to work effectively and independently.

MARGINAL OR PERIPHERAL FUNCTIONS

Conduct in-depth investigations associated with highly sensitive cases that pose a risk to KeyBank’s reputation, financial position or may involve significant regulatory risk/implications.

Partner with assist with in-house and outside legal counsel investigations and reviews.

Provide coaching and/or cases assistance.

Demonstrates willingness to take on more responsibility while still maintaining a positive attitude and