Sr. Manager Instant Payments

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Operations is comprised of Loan and Deposit Operations. Loan Operations provides operational support to core lines of business by delivering end-to-end loan and trade operations services, including loan closing, servicing and compliance functions. Deposit Operations supports commercial and consumer banking through the delivery of wire and ACH processing, item (check) processing, debit card services, fraud monitoring, client onboarding functions, and exception processing. 

What You'll Be Doing

This candidate will be responsible for the development and management of the Instant Payments team.  This includes collaborating with key stakeholders in the bank, assisting in identifying the proper software, developing policies, hiring appropriate staff and processing transactions.  This leader will provide leadership and direction to the Instant Payments team that will run, protect and transform the bank to deliver on strategic initiatives, mitigate risk and exceed customer expectations.  To be successful, this leader must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands, operate in a well-controlled environment with a risk mindset, effectively acquire and develop talent, embrace diversity, and appropriately build relationships and align with enterprise/Canada standards and expectations.

You will have the flexibility to manage your work activities within a hybrid work arrangement; which may include nights and weekends.

How You'll Succeed

• You will provide strong leadership and management that will meet strategic, transformational and tactical objectives for the division.

• You will effectively run, protect and transform the division to meet the bank’s growth, regulatory, and complexity demands.

• Measure results to assess performance relative to objectives.

• Develop and maintain strong reporting to manage the business, including KPIs.

• You will lead and embrace a strong culture that includes an emphasis on communication, collaboration, process improvement, risk mindset, operational resilience, and being a champion for change.

• You will ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures.

• Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions.

• Effectively manage and oversee third party vendors.

• Acquire and develop talent.

• Embrace and promote a culture of diversity and inclusion.

• Build strong relationships with enterprise/Canadian CIBC partners and align with appropriate enterprise standards and expectations.