Mac & Mobility Senior Staff Engineer – Client Technology

SUMMARY/JOB PURPOSE
The Mac and Mobility Senior Staff Engineer – Client Technology is a senior engineer responsible for the ownership, security, and governance of one or more IT platforms or products. This role utilizes advanced problem-solving techniques, manages ambiguous technical problems and solves issues of a high degree of complexity between interdependent systems.

ESSENTIAL DUTIES/RESPONSIBILITIES:

Product Strategy & Roadmap:

• Own the overarching strategy and execution for assigned IT platforms, tools, and products
• Drive alignment between technology and the business, utilizing a keen understanding of business needs and the interdependencies between products

Product Development & Delivery:

• Utilize conceptual thinking to drive engineering decisions across platforms and solutions
• Pinpoint systemic issues and devise robust, scalable solutions
• Understand and manage interdependencies across systems and environments
• Thoroughly test fixes and enhancements across multiple environments
• Develop and maintain secure, self-documented scripts with error handling and logging

Stakeholder Management & Cross-Functional Collaboration:

• Collaborate cross-functionally to align platform capabilities with business needs
• Meet with customers and incorporate feedback into the product roadmap through multiple means and channels
• Influence engineering decisions by advocating for stakeholder needs and aligning technical approaches with business priorities

Operational Excellence, Quality & Compliance:

• Drive operational and technical excellence across one or more IT platforms or products
• Document architecture, configurations, and operational procedures
• Make decisions regarding access, permissions, and security controls across systems
• Lead incident response and root cause analysis for high-impact issues
• Contribute to compliance readiness by implementing controls and processes that support audit and regulatory requirements

Subject Matter Expertise:

• Serve as the SME for assigned capabilities, providing technical leadership and guidance
• Mentor and coach junior engineers, fostering technical growth and best practices

SUPERVISORY RESPONSIBILITIES:

• No supervisory responsibilities.

EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:

Education:

• Associate degree and 11 years of experience; or
• Bachelor’s degree and 9 years of related experience; or
• Master’s degree and 7 years of related experience; or
• Equivalent combination of education and experience.
• Technical certification may be required

Experience:

• Proven experience owning and securing complex IT platforms and tools
• Demonstrated ability to lead technical projects and mentor junior engineers
• Experience making access and security decisions across enterprise systems
• Strong scripting and automation skills with production-grade code
• Familiarity with IT security frameworks and governance models
• Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
• Own Apple and mobile endpoint engineering across macOS, iPadOS, and BYOD (iOS & Android), partnering with the Windows endpoint team to align with enterprise endpoint management, security, and operational objectives.
• Design, implement, and operate macOS management using Microsoft Intune (MDM / DDM where applicable), including configuration profiles, compliance policies, monitoring, reporting, and day 2 support.
• Maintain continuity in the existing Jamf managed macOS environment while contributing to the organization’s longer term evolution toward an Intune first management approach.
• Define and maintain Mac and iPad device standards, including baseline configuration, security requirements, compliance expectations, and lifecycle management aligned with enterprise best practices. While partnering with internal stakeholders on identity, access,