Customer Service Shift Manager

Location:

3850 Mystic Valley Parkway Medford, MA 02155

  

Availability Requirement for this role:

Morning, afternoon, evening (includes weekends).

Age Requirement:

Must be 18 years or older

Time Type:

Full time

  

Pay Range:

$21 - $22.50 / hour

Why Work Here

Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of. 

Job Description:

We’re looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, you’ll join a dynamic retail environment that’s growing, with new opportunities available every day to enhance your skill set. You’ll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Provide incredible service to customers and engage collaboratively with employees
• Manage lottery machines, issue gift cards, sell stamps and maintain the bottle return room where applicable
• Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
• Adhere to and uphold company policies, procedures, and guidelines
• Quickly identify and provide solutions or resources to assist customers
• Manage employee performance and development by providing resources, training, feedback              

Required Qualifications

• 1 or more years of work experience
• Computer skills

Preferred Qualifications

• Experience leading a team
• Passion and expertise in relevant products
• Ability to quickly learn and adapt to new situations