Director of Quality

Location: Dublin,Ohio,United States

Firm Mission Statement

Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.   

Position Purpose

The Director of Quality will develop and lead the quality program at the Firm. They will be responsible for ensuring high-quality output in cases and other legal filings that the Firm files. This person will assess the environment and develop a plan to address the quality issues.

This person will initially bring visibility to quality issues and rework through data tracking and other operational initiatives and work with operations leaders to prioritize quality initiatives and to improve processes and trainings to address quality issues and reduce rework.

This is a collaborative role designed to identify and implement improvements to increase quality and work with operations leaders so that the people doing the work incorporate recommended process improvements and quality checks into their standard work to achieve desired quality metrics. This person will work with ops leaders to implement the quality program as a partnership. train and guide the business on how to measure quality, coach for improvement, and support the team in evolving/improving quality. This is a leadership position that we envision will create small teams to deploy across different initiatives across the Firm. 

Essential Job Functions & Responsibilities

• Design and implement a quality program that is successful, reducing the error rate

• Assures high quality and low errors and rework related to Firm filings

• Assures visibility on errors and rework to be able to identify and prioritize opportunities to improve quality

• Implement error tracking systems and methodologies

• Establishes quality standards for the Firm and operations departments and works with operations leaders to provide training and resources to meet those standards

• Utilize and train team members on root cause problem solving methods to drive quality improvements

• Works with operations leaders to improve processes and training to meet quality and rework standards

• Develops and work with operations leaders to implement quality control mechanisms across operations to support high quality output

• Prepares process quality reports by collecting, analyzing, and summarizing data and trends related to quality and rework

• Develops and implements appropriate quality control measures and works with leadership on initiatives to reach those goals

• Develops teams as appropriate to support this role by recruiting, selecting, orienting, developing, and overseeing team members.

Essential Skills, Knowledge & Abilities

• Excited to work and thrive in a fast-paced, high-energy, growth environment

• Embrace and align with the Firm’s core values

• Proven leadership abilities with a proactive and solutions-oriented mindset

• Expertise in root cause analysis and problem-solving

• Strong written and verbal communication skills

• Strong analytical and critical thinking capabilities

• Highly collaborative, fostering teamwork across departments

• Proficient in product management methodologies and best practices

• Deep understanding of QA processes and quality assurance standards

• Technologically adept with strong computer proficiency

Minimum Qualifications

• BA or BS in related discipline

• Five to 10 years’ experience in operations

• Experience with engineering process improvements

• 5 years’ leadership experience

• Strong technological skills

• Experience with MS Word, Excel,