About the role
<p><strong>Job Title:</strong> <strong>Client Services Associate</strong></p> <p><strong>Reports To:</strong> The <strong>Client Services Associate</strong> will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.</p> <p>&nbsp;</p> <p><strong>Job Overview:</strong></p> <p>The <strong>Client Services Associate/Asset Management</strong> role includes receiving, sorting, and then classifying hardware assets, Receiving and inspecting incoming hardware assets, shipping and receiving products, Sort and classifying hardware based on predefined categories, Maintaining accurate records of all hardware assets, Ensuring proper storage and handling of hardware assets and supplies to support the onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.</p> <p>Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.</p> <p>&nbsp;</p> <p><strong>Duties and Responsibilities:</strong></p> <ul> <li><span data-teams="true"><em>Accept and deliver orders, ensuring shipments are visually inspected for damage and reconciled with shipping documentation.</em></span></li> <li><span data-teams="true"><em>Tag assets and update asset data repositories accurately.</em></span></li> <li><span data-teams="true"><em>Maintain secure storage and proper organization of assets, ensuring a controlled environment.</em></span></li> <li><span data-teams="true"><em>Perform asset pickup and delivery on-site, maintaining an accurate inventory of assets and associated hardware.</em></span>.</li> <li><span data-teams="true"><em>Oversee and audit asset entries in the database to ensure proper tracking and compliance.</em></span></li> <li><span data-teams="true"><em>Submit monthly touch count reports to ensure up-to-date asset management.</em></span></li> <li><span data-teams="true"><em>Collaborate effectively with cross-functional teams to streamline operations and provide excellent customer service.</em></span></li> <li><span data-teams="true"><em>Adhere to company policies and procedures, including training on best practices and security measures.</em>&l