Senior Product Analytics Manager, Customer Journey

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

Ford is looking for a Product Analytics Leader to drive forward a new startup within the Digital Product space, focused on the end-to-end customer journey. The team is looking for a passionate and strategic Senior Product Analytics Manager who loves to capture and use quantitative and qualitative data to make strategic decisions.

The Customer Journey team owns products and CXs that help customers become aware of, adopt, and engage with digital products and services that help save them time (i.e., BlueCruise autonomous driving). The Senior Product Analytics Manager will leverage data and analytics to generate insights that inform which products should be built, how we should optimize those products, and how we should scale those products to help our customers save time, money, and get personal delight from their vehicles. You will present your analyses, plans, and recommendations to senior leadership and connect new ideas to drive change. Analytical ingenuity and leadership, business acumen, effective communication capabilities, and the ability to work effectively with cross-functional teams in a fast-paced environment are critical skills for this role.

What you'll do...

• Support ad-hoc requests and projects by developing optimized queries and data visualizations
• Design, develop, and maintain automated, self-service systems/reports/dashboards at-scale
• Establish analytical framework for product development by partnering with product and engineering teams to define measurement approach, quantifying, and evaluating success, and developing KPIs for ongoing measurement and reporting
• Measuring the impact of experiments, reporting on our team’s performance in cross-org mechanisms
• Contribute to and execute our research roadmap, using a variety of analytical and statistical approaches to solve complex problems and drive business decisions
• Collaborate with Product Managers, software engineering, data science, and data engineering partners to design and develop analytic capabilities
• Define and govern key business metrics, build automated dashboards and analytic self-service capabilities, and engineer data-driven processes that drive business value
• Navigate ambiguity to develop analytic solutions and shape work for junior team members
• And more

You'll have... 

• Bachelor's degree
• 5+ years of Analytics/Business Intelligence Engineering experience
• Knowledge of data warehousing and data modeling
• Experience with data visualization using Tableau, Quicksight, R, Python or similar tools/languages
• Experience in scripting for automation (e.g. Python) and advanced SQL skills.
• Fluent in data analysis tools (esp. SQL and preferably Python/R), GCP/Hadoop, Tableau, experiment frameworks, and working across the full stack of data analysis (data engineering, ETL, data analytics, and data visualization).

Even better, you may have...

• MBA or equivalent
• Strong organizational and time management skills with the ability to manage multiple, competing priorities simultaneously, multi-task, and meet deadlines.
• Excellent cross-group collaboration skills, ability to impact outcomes in a fast-paced, matrixed environment.
• Exceptional verbal and written communication skills, capable of presenting to senior leadership
• Excellent business judgment and demonstrated ability to think and act both strategically and tactically
• Self-starter who is customer obsessed, detail-oriented, and an enthusiastic team player

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new