Director, Community Health Worker Workforce

Director, CHW Workforce

Remote (Full Time) 

Compensation: $160,000 - $165,000 

 

About Us 

Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all  healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.

Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.

Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.

 

Role Description 

The Director of CHW Workforce will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to ensure the organization has the capacity and capability required to execute CHW programs consistently across geographies and health plans. You will own workforce planning, deployment, and training, ensuring CHWs are staffed appropriately and equipped to execute workflows effectively.

This position reports to the Chief Operating Officer.

The Director of CHW Workforce will contribute in the following ways:

• Capacity Modeling & Workforce Planning

• Define and maintain CHW capacity model (panel sizes, time per visit, workload assumptions)
• Align capacity model to plan requirements and operational demand
• Forecast staffing needs based on growth, plan mix, and utilization
• Continuously refine assumptions based on real-world performance

• Workforce Allocation & Deployment
• Assign CHWs to geographies based on demand and coverage needs
• Ensure CHWs remain locally aligned to support in-person care requirements
• Manage distribution of CHWs across plan demand within geographies
• Rebalance workloads within geographies to address capacity issues

• Staffing Strategy & Hiring
• Define hiring targets by geography and demand
• Partner with Talent Acquisition to meet hiring timelines
• Identify and escalate staffing gaps proactively
• Ensure workforce scales appropriately with growth

• Training & Capability Development
• Own onboarding and ongoing training for CHWs in partnership with L&D
• Translate workflow requirements from Payor Operations into training programs
• Ensure CHWs are able to execute workflows consistently across geographies
• Reinforce role expectations and performance standards

• Training Coordination & Delivery Infrastructure
• Partner with L&D (LMS) to create and track training
• Ensure completion of required training programs across the CHW workforce
• Monitor training effectiveness and identify capability gaps
• Continuously improve training programs based on execution feedback

• Capacity Enforcement & Risk Management
• Enforce capacity rules (geography alignment, workload thresholds)
• Identify capacity risks and proactively address them
• Escalate when capacity constraints impact execution
• Ensure capacity decisions are deliberate and not reactive 

 

Qualifications

• 7–10+ years of experience in workforce management, operations, or care delivery
• Demonstrated experience building and managing capacity models or staffing models in a service-based organization
• Experience managing distributed, field-based, or frontline teams
• Experience designing and implementing training programs or workforce development initiatives
• Strong analytical skills, including forecasting, workload modeling, and resource allocation
• Experience operating in environments with variable demand and operational complexity
• Ability to translate operational requirements into clear workforce expectations and training programs

 

Preferred Qualifications

• Experience working with Community Health Workers or community-based care models
• Familiarity with Medicaid populations and care coordination programs
• Experience in multi-state or geographically distributed organizations