Help Desk 3

THIS IS A TRUE NEW NEED. The manager has requested a 1 bid limit to ensure only the top qualified candidate is submitted from each vendor.

The State of Wisconsin DOC is looking for Help Desk III.

Top Skills & Years of Experience:

1. Excellent customer service skills,

2. Two years support experience with Windows 10, as well as experience with Windows 11, Microsoft Office 2019.

3. Two years experience with Network and Printer troubleshooting.

4. Must be proficient in typing skills and be able to multi-task.

Nice to have skills:

1. Prior Help Desk experience in a call center environment.

2. Previous experience using Incident and Knowledge base systems.

3. Desirable to have 2 years support experience with iOS devices.

Interview Process: Virtual Interviews (audio and video) via Teams. Interview duration 45 minutes.

Remote or On-site? Candidate MUST be a CURRENT WI resident. No relocation allowed. Currently 100% Remote, subject to change at any time. Required to go to Central Office at any time. Required to be Wisconsin resident.

Additional details: Help Desk Team is 10-11 staff. Provides Level 1 support to Corrections employees from 160 locations, ~10,000 employees. No On Call or Weekend Support. Position will work 8:30 - 5:00 Monday - Friday, but must be willing to start as early as 6:00 AM as needed.