Customer Outreach Specialist

Requisition: 83678
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 107,600 - $ 170,300
 
Work Location Category: Hybrid Fixed
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

PSEG is not offering visa sponsorship for this position.

Job Summary

At this time, only current PSEG employees are being considered.

This Customer Outreach Specialist position is a direct report to the Manager, Customer Outreach in PSE&G’s Customer Solutions organization. The Customer Outreach team is responsible for driving increased participation in energy efficiency and payment assistance programs through customer outreach events and other communications to help customers manage bills and save energy. This team helps to raise awareness of payment assistance and energy efficiency programs, and through advocacy, influence favorable decisions. 
Position is responsible for leading customer outreach strategy and execution for in-person events and communications to educate and engage customers regarding energy efficiency and payment assistance programs. Provides strategic guidance in partnerships and advocacy. Works with multiple external community outreach organizations and business associations. This position also works closely with multiple internal stakeholders and partners, including CES Program teams and vendors, CES Business Development, CES Marketing, Payment Assistance/Collections teams, Corporate Communications, Regional Public Affairs, State Governmental Affairs, and Business Customer Solutions to ensure awareness and effectiveness of scheduled events.
This position has leadership in managing vendors, budgets and contracts engaged in outreach efforts. 

Job Responsibilities

• Lead annual planning of all outreach that includes, but is not limited to, developing and maintaining a calendar of events, sponsorships, and coordinating all related deliverables.
• Select events with consideration to attendance, cost, type of involvement, staffing and stakeholder interest.
• Track and analyze effectiveness of events and communications.
• Collaborate with CES Marketing, the Customer Solutions Communications team, and external vendors to ensure collateral reflects customer outreach strategy.
• Partner with CES PMO organization and Contracts/Procurement to ensure all manners of compliance are met and prudency verified in advance (manage outreach 930 submittals).
• Staff events, some of which can occur outside of normal business hours (i.e. evenings and weekends.)
• Collaborate with multiple departments within the organization and esta