Senior Claims Specialist

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

This position will be responsible for the resolution of moderate to high complexity and moderate to high exposure Fine Arts/Inland Marine claims which can be subject to disputes that must be resolved in mediation or litigation. The primary purpose of this job is to handle claims from coverage enquiry through legal liability assessment (where relevant) and quantum analysis, to timely and accurate resolution; ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all internal and external stakeholders. The position will have increased responsibility for decision making within their authority and work with minimal oversight and will provide training and be a technical referral point for other team members.

Job Responsibilities

• Handles moderate to complex Fine Arts and Inland Marine claims from inception to resolution, with a focus on claims including paintings, sculptures, jewelry, historical artifacts, sports memorabilia and others
• Provides industry-leading customer service
• Works closely with SIU when applicable
• Works with internal and external counsel where appropriate
• Effectively manages vendors
• Analyzes coverage and prepares letters as needed
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Negotiates and settles claims within authority or makes recommendation to manager if outside authority
• Prepares reports by collecting and summarizing information as needed
• Participates in special projects or assists other team members as needed
• Primarily works from home and/or office but some travel may be required (~ 25%)
• Coordinates loss information for business stakeholders and presents information during meetings with underwriters and/or insureds when applicable
• Delivers technical training and/or provides mentorship to colleagues

Education

• Bachelor’s degree or equivalent work experience
• JD , advanced degree, or focused technical degree a plus

Certification

• Must have adjuster license
• Successful achievement of industry designations  (INS, IEA, AIC, ARM, SCLA, CPCU) a plus

Work Experience

• Minimum of 7-15 years of claims handling experience or equivalent combination of education and experience in insurance
• Successful completion of 5 years as a Claims Specialist

Skill Sets

• Excellent written and oral communication skills
• Ability to deliver outstanding customer service
• Strong investigation skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Experience in negotiation, mediations, arbitrations and monitoring trials on higher value complex claims
• Ability to influence claims stakeholders and to effectively direct claims strategy
• Strong vendor management skills are required including the ability to provide direction and guidance to defense attorneys, independent adjusters, building consultants, forensic accountants and other experts while controlling expenses
• Ability to assist with technical training to team claim handlers as needed
• Well-developed and advanced expertise and knowledge in most technically complex claims topics
• Policy comprehension enabling accurate and consistent policy interpretation
• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the valu