Behavioral Health Senior Manager

Amazing Opportunity and Great Place to Work!

Are you an experienced manager of Leaves and Disability who is ready to make an impact?

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

About the Role

The Behavioral Health Clinical Services Manager at Alight oversees a team of clinical case managers. They support STD, FMLA, ADAAA, and LTD. Responsibilities include managing team activities, ensuring clinical effectiveness, and developing staffing models. Additionally, they provide training and mentoring to meet client performance expectations.

Responsibilities

• Managing absence management clinician, e.g., psychiatric nurses, masters level clinicians, and other clinical team members.
• Assessing and monitoring clinical case managers’ workload capacity and efficiency.
• Coordinating with other Clinical Operations Managers to provide clinical case management support across our book of business.
• Developing and managing to the established Key Performance Indicators (KPI’s) and ensure Performance Guarantees are met.
• Providing clinical oversight with Appeals Managers on quality assurance related to Appeal Unit decisions. When needed overturning internal clinician determinations.
• Participating in the reinforcement of return-to-work best practice protocols and workflows.
• Serving as the escalation point for complex incidents related to behavioral health claims.
• ·Overseeing and/or conduct clinical audits and provide feedback and mentoring to direct reports.
• Demonstrating experience leading, mentoring and inspiring staff to achieve high-caliber results.
• Maintaining current profession credentials/licensure and engage in continuous clinical education.
• Reinforcing Clinical Model advocacy philosophy whereby reinforcing provider outreaches for functional capacity clarification by BH clinicians. Contacting employee as needed to clarify functional capacity and transitional work opportunities as applicable.

Requirements

• Maintain an unencumbered license and advanced education in behavioral health counseling, nursing, or a related field. Have the necessary qualifications to provide comprehensive care and support to individuals with behavioral health needs.
• Experience in management of disability industry, managed care industry or behavioral health care industry.
• Have an industry applicable certification/designation, e.g., CCM, CDMS, ADM, COHN, board certification ABPP, ABDA, etc.
• Able to travel to client meetings for new account implementation and maintenance of existing accounts, as needed.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successf