Client Executive, Strategic Partnerships - SVP

Overview

The Client Executive (CE) will serve as a strategic leader responsible for delivering the “One State Street” experience to some of our most significant global clients, including a major asset management institution. This individual will oversee the integration and growth of our strategic partnerships, ensuring exceptional client satisfaction, operational excellence, and strategic alignment across organizations.

Acting as a trusted advisor to the client’s C-suite, the executive appointed will drive mutual value creation, expand partnership opportunities, and lead a global virtual team to deliver seamless, end-to-end client service.

Key Responsibilities

Client Strategy & Relationship Management

• Primarily serve as the CE for the global business relationship.

• Serve as the primary executive contact for key strategic relationships that use partnership products, maintaining consistent C-suite engagement and alignment of business priorities.

• Develop and execute a joint partnership strategic agenda, aligning operational capabilities with client objectives.

• Proactively identify opportunities to enhance client value through expanded partnership models and innovative service delivery proving STT’s interoperability offering.

Strategic Partnership

• Cultivate and expand the strategic relationship with partner spanning both public and private markets.

• Align business and product strategies across both organizations to maximize shared opportunities and client benefits.

• Facilitate executive connectivity between leadership teams, ensuring transparency, collaboration, product innovation, and trust.

• Monitor strategic partnership business and product roadmap, negotiating contractual terms, and sharing strategic insights with State Street leadership to inform joint initiatives.

Revenue Growth & Business Development

• Drive revenue expansion through new business, cross-selling, and partnership related service opportunities.

• Strengthen State Street’s market position by leveraging consulting and professional services to deliver innovative Middle and Back Office solutions.

• Actively compete and differentiate against peer institutions through superior client experience and strategic partnerships.

Client Experience & Operational Excellence

• Champion a seamless client experience by optimizing delivery models and implementing standardized KPIs, SLAs, and reporting metrics.

• Reduce onboarding and implementation timelines for partnership-related engagements.

• Achieve year-over-year improvement in client satisfaction metrics.

Strategic Product & Partnership Development

• Lead initiatives to co-develop and launch joint products/solutions.

• Maintain a regular cadence of strategic updates between product teams.

• Partner with industry consultants to elevate State Street’s thought leadership and market visibility.

Team Leadership & Collaboration

• Lead and inspire a global virtual team, promoting best practices and ensuring alignment across franchise participants.

• Drive operational efficiency through vertical integration of STT’s Middle and Back Office service teams.

• Foster a culture of innovation, accountability, and continuous improvement across the organization.

Qualifications

• Extensive experience working directly with solution providers and related management teams.

• Proven success managing large, global client relationships and P&L accountability.

• Demonstrated ability to influence and collaborate with C-suite executives and senior stakeholders.

• Strong background in global operations management, including virtual and matrixed teams.

• Track record of revenue growth and business expansion in complex financial services environments.

• Strategic thinker with a client-centric mindset and deep understanding of investment servicing and technology solutions.

Salary Range:

$225,000 - $337,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term