Temporary Junior Help Desk

Responsibilities:Technical Support: Provide timely and effective technical support to internal users via phone, email, or in-person. Assist users with hardware and software issues, network connectivity problems, and other IT-related concerns. Troubleshoot and resolve technical issues or escalate them to senior technicians as needed.Ticket Management: Log all support requests and incidents in the help desk ticketing system. Prioritize and manage ticket queues to ensure timely resolution of user issues. Follow up with users to confirm issue resolution and ensure customer satisfaction.Hardware and Software Setup: Assist with the setup, installation, and configuration of desktops, laptops, printers, and other hardware devices. Install and configure software applications, updates, and patches on user devices. Perform basic troubleshooting of hardware and software problems.User Training and Documentation: Provide basic user training and guidance on IT systems, applications, and best practices. Create and maintain user documentation, knowledge base articles, and FAQs to facilitate self-service support and user empowerment.IT Asset Management: Assist in maintaining an accurate inventory of IT assets, including hardware, software licenses, and peripherals. Help track asset allocations, transfers, and disposals. Perform periodic audits to ensure compliance with asset management policies.Security Awareness: Promote cybersecurity awareness among users by educating them about common threats, phishing attacks, and security best practices. Assist in enforcing IT security policies and procedures to safeguard company data and systems.Collaboration and Escalation: Collaborate with other IT team members to resolve complex technical issues and share knowledge. Escalate unresolved issues to senior technicians or IT management for further investigation and resolution.Qualifications:High school diploma or equivalent. Associate degree or certification in IT-related field is a plus.1+ years of experience in a technical support or help desk role preferred, but not required for entry-level candidates.Basic understanding of computer hardware, operating systems (Windows, macOS), and productivity software (Microsoft Office, G Suite).Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.Problem-solving mindset with a willingness to learn and adapt to new technologies and processes.Familiarity with help desk ticketing systems (e.g., ServiceNow, Jira) is a plus.Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are beneficial but not mandatory.