Customer Success Operations Manager

Our Story So Far:<br/>Since our founding in 2019, Pigment is one of the fastest-growing, SaaS companies in the world today. Our product, a highly efficient and complex Enterprise Performance Management (EPM) platform is helping other scaling companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG &amp; Financial Services. <br/>In less than 5 years, Pigment has grown to over 350 employees across offices in New York, Toronto, London &amp; Paris and attracted over $248M in investment from some of the top Venture Capital firms globally. Co-CEO, Romain Niccoli, best sums up our mission that Pigment is “On a clear path to drive innovation and change the status quo in an industry desperately in need of it. Pigment has never been more critical and relevant than it is today.”  <br/><br/><br/> <h3>What you'll do</h3> <ul> <li>Implement improvements to current strategy, process, people and technology that will enable the business to expand into more efficient CS offering.</li><li>Provide enablement to re-enforce our customer team expected behaviors and coaching skills for future growth and development of our teams.</li><li>Ensure the successful delivery of an evolving range of programs that support immediate and future customer strategies. This will include the alignment of our wider cross-functional teams at Pigment.</li><li>Determine and report on metrics that demonstrate improvements in how businesses experience our services and brand, and that drive greater efficiency across our delivery systems.</li><li>Provide a single point of co-ordination and executive oversight for all customer success initiatives and customer transformation projects, including business processes.</li><li>Develop execution standards, guiding principles and incentives to drive up performance.</li><li>Serve as the primary escalation point for our internal customer success needs.</li></ul> <h3>Who you are </h3> <ul> <li>5 years of proven experience in B2B SaaS Sales/CS Ops role, best case additionally in a CS role.</li><li>You have a very good knowledge of B2B software sales methodologies.</li><li>You possess strong analytical skills with high attention to detail.</li><li>You are a Salesforce/Planhat expert</li><li>Comfortable working in a fast-paced environment.</li><li>You speak English fluently, French is a plus.</li></ul> <h3>What we offer</h3> <ul> <li>Competitive package</li><li>Healthcare: Alan Blue for you and your family</li><li>Brand new offices in the heart of Paris (Sentier)</li><li>Remote-friendly policy</li></ul> <h3>How we work</h3> <ul> <li>Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet</li><li>Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community</li><li>Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission</li><li>Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment</li></ul>Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our <a href="https://get.gopigment.com/hubfs/Internal%20only/hrdpnotice.pdf">HR Data Protection Notice</a>.