Customer Support Rep - Evansville, IN

Job Description

Customer Support Representative – Evansville, IN
ADM Ag Services & Oilseeds
This is a full time, nonexempt position
 
This colleague will be responsible for providing exceptional customer service and support for customers within the ADM Ohio River Valley region.
As a member of the Customer Support Team, this individual will represent ADM by being customer-focused, committed to accuracy and reliability in a fast paced environment.  

Responsibilities

• Partner with the Origination Team to create and maintain excellent relationships with customers
• Obtain strong working knowledge of ADM products and systems
• Review various reports daily to balance, ensure accurate application, etc.
• Process customer requests and respond to inquiries
• Research and obtain resolution of any customer issues
• Process settlements and monitor accounts receivable
• Cross training on all CSR responsibilities
• Other reasonable tasks as assigned by manager

Skills and Qualifications

• A service-oriented focus on both internal and external customers
• Ability to multitask, adapt and preform consistently in a fast paced environment
• Strong written and verbal communication skills
• Ability to collaborate in and work as a team
• A positive customer centric disposition
• Proficiency in Microsoft Excel, Word and Outlook
• The ability to learn web-based and other computer applications as needed
• Experience using internal systems is preferred
• Bachelor’s degree or previous Customer Support experience is preferred
• Decision-making abilities
• Attention to detail

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.   ​
Hiring Manager- Carrie Briscoe   ​
Recruiter- Emily Smolen
 

City

Evansville

State

IN - Indiana

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.