Senior Customer Success Manager - Enterprise

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time. 

Job overview:

We are growing fast, and we’re looking for a seasoned Customer Success Manager to nurture and grow a portfolio of customers and influence customer success strategy. 

The Sr. Customer Success Manager will own the relationships between Omada and a larger, more complex segment of our Enterprise client partners. This includes strategic account planning and execution, identifying expansion opportunities, educating the client on how to realize increased value from Omada, and leading internal growth strategies through influence. 

As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities:

• Foster and manage strong, strategic, long-term client relationships with client decision-makers and industry influencers
• Thoughtfully drive overall customer satisfaction, enrollments, and customer interest in additional products with some of the largest and complex customers.
• Influence how Customer Success can work better with other teams at Omada to collaborate on, and execute against, technical integrations, business decisions, and marketing campaigns.
• Identifies underlying customer needs and leverages company resources to meet those needs in ways that retain, expand, and upsells the customer and influences how we can leverage those learnings for other customers at Omada  
• Assist in developing stronger account strategy through creating and improving upon strategic plans and growth strategies. 
• Contributes to the development and sharing of best practices that builds the Omada accounts team
• Travel to client sites as needed

About you:

• A bachelor’s degree and 6-8+ years of relevant professional experience
• An expert at communicating value to clients using data to tell meaningful and actionable stories that result in expansion and retention opportunities.
• Experience in startup to Fortune 50 company employee size 
• Strong experience in field sales or account management working towards up-sell and cross-sell opportunities, and owning the renewals process
• Successfully managed complex, technical projects  
• The ability to demonstrate impeccable capability in the following areas:
• Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Omada
• Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, and products
• Presentation:  sophisticated presentation skills in front of large and small audiences.
• Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Omada and our clients
• Problem Solving: acting creatively in response to challenges both in and out of your control
• Drive: proactive attitude that stays a step ahead of client and company needs
• Teamwork: taking great pride in successful collaboration and outcomes achieved together
• Judgment: keen sense for decision-making and prioritization
• A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc. 

Your impact:

As a Sr. Customer Success Manager, you will work closely with our most strategic Enterprise customers to positively impact the lives of thousands of people. Using data, outcomes, clinical best practices, and seasoned customer success experience, you will demonstrate how Omada is helping patients live happier, healthier lives and reduce the risk and costs associated with chronic disease. 

Bonus Points for:

• Healthcare IT background, industry certifications in Customer Success
• Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment

 

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

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